Data deletion

If you book services

1. Open My bookings and tap "Delete account".
2. Confirm with a code sent to your number. The code is required even if you sign in with a password: the right to delete data belongs to whoever holds the number, not to whoever knows the password.
3. Your data is deleted immediately; there is no need to wait for a reply.

If it does not work

Write to us from the same number your bookings were made with — we will do it manually.

If you have a venue or are a specialist

This is a separate account, and it is deleted separately — in the dashboard, under "Account".

1. Before deleting, we show what will happen: which venues will close and how many upcoming bookings will have to be cancelled.
2. Confirm with a code sent to your number.
3. A venue where you are the only owner closes together with the account: it leaves the storefront, stops taking bookings, and booked clients are notified of the cancellation. If the venue should keep operating, first transfer ownership to another owner.
4. Cancel a subscription purchased through the App Store or Google Play in the app store: deleting the account does not stop it. If you cannot delete the account yourself, write to us from the number the dashboard is registered to (contacts below, in the section for clients).

The venue's booking history and till stay with the venue: they are its records, and they do not stop being needed because you left.

What is deleted

• your name and phone number;
• your date of birth, if you provided it;
• comments on bookings and the venue's notes about you — together with their photos;
• the texts of your reviews;
• your avatar and the photos you attached to reviews;
• messages and the addresses we used to send notifications;
• the devices linked for push notifications;
• the account itself — you can no longer sign in with this number, and the booking history will not open.

Deletion covers all venues where you booked through Naya, not just one.

What remains

The booking rows themselves remain with the venue — but anonymized: the date, service and price, without your name, number or any notes. They are the venue's record of services provided, used to calculate revenue and the specialist's pay, and a visit cannot be struck out retroactively. It is impossible to tell from such a row that it was you.

The star rating in a review also remains, although the text and photos disappear from it. It is already part of the venue's average score and the specialist's track record, and being able to erase an unwelcome rating by deleting an account is a lever that should not exist.

The number fingerprint — a hash with a secret key from which the number cannot be read. Venues move to us from other software and bring their client bases. If your number turns up in such a base, we will recognize it by the fingerprint and will not let a single bulk message through Naya reach it.

If the venue kept its own records about you — in a notebook, in its own software, in messages — that is its data, and it must be deleted there. We have no access to it.

Timing

Through the app — immediately, at the same moment. By request via WhatsApp — within 30 days, usually sooner. If you have an upcoming booking, note that after deletion you will not get a reminder and will not be able to reschedule the visit through the service.

If you do not need to delete everything

To simply stop receiving reminders, you do not have to delete your account — turn off notifications in the app settings or tell us. More about what data we store and why is in the privacy policy.